The Coronavirus pandemic has many people around the world on edge. For patients, it can be difficult to maintain a sense of normalcy during this time. It is important to remember that during this time of stress and uncertainty, it is more crucial than ever to stay engaged with your patients. In this article, we have outlined five ways to help increase patient engagement during COVID.
1. Keep Patients Updated and Informed
One of the most important things you can do to engage your patients is to keep them updated and informed. This means providing them with accurate information as it becomes available. Make sure to communicate through various channels, including face-to-face meetings, phone calls, emails, text messages, or social media platforms.
2. Connect with Patients Stuck at Home
Use the technology that you have available to connect with patients who are stuck at home. It could include phone calls, text messages, or social media platforms like Facebook Messenger. It would help if you also considered sending them information about support groups or other resources that may be helpful for them during this time of isolation and uncertainty. You must also determine the important tools that can help you improve patient engagement as per the situation and process.
3. Implement Telehealth Services
Telehealth services are a great way to connect with your patients during the coronavirus pandemic. It allows you to see them virtually and provide care from afar, which can be a huge relief for those who do not want to leave their house. It would be best to consider adding patient engagement solutions and other options as part of the intake process so new patients can be connected with you quickly and easily.
4. Use CCM Services
Care coordination services are important during this time of crisis. You should consider using CCM services to help your patients navigate the healthcare system and access the resources they need while staying at home due to COVID-19 restrictions. This way, you can monitor their health remotely without having to go into an office setting or hospital room where contagion is a risk.
5. Hire a Professional
If you feel like you need more help engaging your patients, consider hiring a professional. This person can help connect patients with the resources they need and keep them updated on their care. They can also act as a liaison between the patient and their healthcare team, which can be incredibly helpful.
These are just a few of the ways you can increase patient engagement during COVID-19. Remember, it is important to stay connected with your patients and provide them with accurate information about what is going on in their healthcare system.